Accounts receivable companies are investing heavily in technology to improve the customer experience that will lead to increased customer retention and improved cash collections. This is being achieved through the intelligent adaptation of web technology to introduce the customer to an entirely new accounts receivable experience.

Automated collection software integrating voice and e-communication on pre-established workflows can now deliver the guarantee of standardised collection performance across the entire credit control team be it internally through software deployment or externally through third-party resource.

Collection strategies can be configured so that every step of the collection process is automated. Your automated workflow can deliver a pre-due communication in the customers local language prior to the due date and pre-set the workflow to accept payment promises within due date parameters so that a voice contact may not even be necessary. The customer achieves the benefit of preventing unnecessary inbound collection calls and equally your team may focus their time upon non-responsive and slow-paying customers.

Each customer group (small, medium, large) may be assigned workflows that increase the number of voice calls for larger customers or increase the number of dunning communications for smaller customers so that the voice resource is deployed to achieve maximum collection results.

An automated collection process runs through each and every service delivered by Moreton Smith. Whether you decide to use our collections service, license our e-communication system or deploy our fully hosted accounts receivable software you will have the assurance that your receivables are being collected in line with your strategic processes.