Credit management professionals with the unenviable task of improving collection performance whilst reducing operating costs are increasingly looking at technology to achieve these objectives.

One area that can produce immediate gains is the process of mass-customer communications.

We all accept that mass faxing and posting is not ideal, as we have no way of measuring direct customer impact against the cost and time implications of mail-out. If we knew exactly which customers simply ignored dunning communication we would save the cost of the postage and schedule a collection call.

e-Communications is the next-generation of mass-communications that will reduce the cost of postage and provide you with an effective customer contact tool to automate your collection process.

1. e-Communications is measurable and will track communication delivery to each customer and report page opens back into your AR system.

2. e-Communications is interactive and enables your customer to easily report payment promises and disputes at transaction level back to your AR system.

3. e-Communications has an e-commerce facility that enables your customer to pay online.

e-Communications will drive immediate productivity gains through the credit control team by eliminating unnecessary calls to paying customers and targeting outbound call activity to non-responsive and slow-paying customers.

e-Communications is simple to implement as a mass-communication dunning cycle or as a desktop tool through the Moreton Smith hosted collection system.

Delivery Report diagram