e-Communications

e-Communication is our interactive process-driven customer contact system that delivers instant account information to customers through live statements and reminder letters.

With instant delivery and interactive capabilities the communication flow is accelerated meaning that communication exchanges that may have previously taken several weeks can now take just a few minutes.

The interactive communication encourages rapid client response times accelerating the payment approval process.

e-Communications collect payment and query information from customers allowing them to manage their account more effectively resulting in increased customer satisfaction.

Outbound and inbound telephone calls are significantly reduced allowing your resources to be focused on key account management.

e-Communication is available in 20 languages and is fully customised with client corporate branding.

Predue

Predue provides the customer with a list of current invoices falling due. Customer responses are delivered instantly providing real time cash flow projections built upon live current payment promises. Early reminder of invoices falling due speeds up the payment approval process and accelerates query resolution so that invoices that would normally be delayed due to outstanding queries are still paid to terms.

Statement

Statement lists open transactions in a statement-style communication showing the current status of each item. Statement provides the customer with an opportunity to review all outstanding items so that they may reconcile payment allocations to their purchase ledger and ensure that credit notes are applied accurately. The customer can communicate statement discrepancies that are delivered back to you in a manner that is clear and accurate for easy reconciliation. The customer may also use the Statement as a way of communicating outstanding queries and payment promises.

Dunning

Dunning is a sequence of three letters escalated from payment falling due to a pre-legal demand. Ideal for low value high volume accounts, the communications allow customers to communicate outstanding queries and payment promises. The interactive communication reduces inbound and outbound call volumes and escalates the account status if payment is not received. Intelligent recognition of current queries and payment promises prevents the letter sequence from escalating to the next communication if an account is queried or has been promised for payment.

Promise

Promise is an automatically generated acknowledgement letter dispatched when a payment promise is received. Promise confirms back to the customer that a promised payment date has been captured and that their account has been updated with the payment date. Promise can be used as a formal confirmation of a verbal payment promise made by a customer and commits the customer to fulfil the payment promise date.

Confirm

Confirm is an automatically generated communication requesting proof of payment when a captured payment promise has expired beyond three days. This communication asks the customer to provide proof of payment for identification and allocation. It also acts as a reminder that the payment promise date has expired if payment has not been made.

Remittance

Remittance is generated when an incoming payment receipt cannot be identified. The communication asks the paying customer to allocate open debit items to the credit receipt. The system calculates the balancing payment for accurate allocation. The response is delivered back to you in a manner that is clear and accurate for easy reconciliation.