Escalation process
Implementing a strategic escalation process can often create additional work for the credit team to export data from the collection system to your third-party collection agency.
The time-consuming data export process may also lead to further time lags in receiving collection updates from your agency and a lack of information continuity between the credit control and debt recovery process.
The Moreton Smith hosted collection system will provide you with a complete end-to-end collection process that will seamlessly escalate files from credit control right through to court processing.
You control the escalation process through the management system with the options to send customer accounts for further action. Upon your instruction the system will reassign the account to our external services for debt collection or legal action.
Our debt collection department is experienced in managing overdue accounts and has the additional leverage of the late payment register to secure payment from slow paying customers.
The legal department will provide a full county court batch processing service from claim right through to enforcement. We will deal with all court documentation on your behalf and provide you with advice and guidance in dealing with defended cases.
All external work carried out by Moreton Smith is updated into your hosted collection system overnight so that you have complete and current updates on all referred customer accounts.
Key features
- Seamlessly escalates files from credit control right through to court processing
- You control the process, with options to send customer accounts for further action
- Experienced debt collection department
- Legal department provides a full county court batch processing service
- Overnight updating of all external work into your hosted collection system
